Schlage BE469ZP Cam 622 Connect Smart Deadbolt with Alarm with Camelot Trim in Matte Black, Z-Wave Plus Enabled

I purchased my first Schlage Camelot Z-Wave Smart lock several years ago and felt like it was a superior smart lock compared to other options. I recently purchased a new home and have five doors that I wanted to replace locks and add the Schlage Camelot Smart lock. I ordered them online, but found that many of them had defects with the locks that prevented the install. I had two of them that the tail piece was backwards and the lock would not fit together. I then had two of them that the screws holding the outside part of the lock to the door would not screw in all the way. Unfortunately, the store doesn’t sell these so I had to order replacements and return them to the store. This meant that I had to put the old locks back on while I waited for new ones to be ... MoreI purchased my first Schlage Camelot Z-Wave Smart lock several years ago and felt like it was a superior smart lock compared to other options. I recently purchased a new home and have five doors that I wanted to replace locks and add the Schlage Camelot Smart lock. I ordered them online, but found that many of them had defects with the locks that prevented the install. I had two of them that the tail piece was backwards and the lock would not fit together. I then had two of them that the screws holding the outside part of the lock to the door would not screw in all the way. Unfortunately, the store doesn’t sell these so I had to order replacements and return them to the store. This meant that I had to put the old locks back on while I waited for new ones to be delivered. Quality checks need to improve. Once I got the five final locks installed….they work good.

This is a replacement for my previous Schlage Camelot electronic deadbolt. I am rather disappointed that the previous lock bricked itself after five years or so with no obvious cause. I would just alarm continuously as soon as you attached the batteries.As far as the replacement lock, I am greatly disappointed with Schlage and/or Home Depot. The selection of finishes available at my local store was much smaller than previously and they were charging different amounts for different finishes. Welcome to market pricing.

Love this Schlage lock! It connects to my SmartThings hub, and I get alerts whenever it is locked and unlocked. And now my daughter has no excuse if she forgets her keys (frightening how frequently that happens).The install was about as expected - if you are familiar with installing locksets, it isn't a challenge. Setup was straightforward and the instructions were accurate. Very high security rating.The only minor gotcha is that it only comes with one key. Granted, the key is a backup, but nice to have a couple copies, just in case.

Defective

This was installed a month ago by professionals so as to link to our alarm system. The lock runs out of battery life in 10 days and as a consequence disconnects from the alarm system. In one month, the batteries have been changed 3 times. Now, in comparison I have a Yale lock with August features for over a year and have changed the batteries 2 times. There is seriously a flaw in the Schlage lock. And good luck with Schlage customer service. I have been on hold for 40 min.

PIECE OF GARBAGE

This lock is installed in a protected area and is not used on a daily basis - in fact, rarely used. It worked fine for first 2 years...then it started eating batteries. I was replacing batteries every few weeks even though lock had only been used 1 or 2 times. Called today - sorry, warranty is only 3 years, too bad. 3 year warranty on electronics on a $200+ item???!! Piece of garbage did not last 4years!!It will be replaced but NOT WITH ANOTHER SCHLAGE!!

Piece of trash

I have invested at least 5 hours of my time getting this digital lock to work. They said finally the NEW lock that never worked was defective. They sent a new one.Schlage DID NOT offer to pay a lock person to install it AGAIN!! I took 90 minutes of my time to do this with their tech on the phone. And, the original tech gave me bad info--said all I had to do was switch out the inside mech. NOT. the whole lock!! The real digital benefit does not work unless you have a digital alarm system--FYI. All it does is unlock if you are physically at it. WOULD NOT RECOMMEND BUYING ANY SMART SCHLAGE LOCKS.

Poorly engineered

I bought this lock about 2 years ago. After about 18 months it started burning through batteries about every 2 weeks. When I called (and waited on hold for 30 minutes) Schlage they said it was the "power chip" that was bad in all these locks. They quickly sent me a new lock...which I had to install the complete mechanism.The new lock started to act up immediately...sometimes it worked and sometimes it was dead for a couple of minutes but recovered. Now it has completely stopped working. I put in new batteries and it is still dead. I'm glad I had a key hidden outside the house so I could get in.I'm tired of replacing the lock, so I will have to buy a new lock, but it will not be a Schlage (or anything made by Allegion).

STOPPED WORKING AFTER 3 MONTHS

This is our SECOND same lock ! We moved into our NEW HOME / NEW BUILD had the same lock for 1 year one day the lock just stopped working - changed the batteries and it worked for maybe 2 months after. Jan 14th I repurchased the SAME LOCK - why, because the door is cut for that lock so easy right . 3 months and 20 days later the lock stopped working AGAIN! I called HOME DEPOT and of course they cant help cause I'm 20 day past the 90 day return policy, waiting to see if SCHLAGE can help REPLACE!

Schlage Case number CAS5478652

The was my 2nd purchase after 3 years and the 3 year old product still works without any problems. The new purchase was installed without any issues and unable to program new codes. 3 days later the lock just died. Default numbers did not work and original key and short screw was missing. Called support line and they returned my after 3 hours. Did not want trouble shoot the code issue and not even bothered sending missing items. They asked us return the product to home depot. Customer service and quality of product is not up to the minimum standard. Never going to buy this brand again.

Schlage Keyless Entry Lock Garbage

My Schlage Model BE468ZP Keyless Entry Lock is completely unreliable. The problem was brought to Schlage's attention and they sent me a new one that has exactly the same problem. I am continuing to experience instances where my Schlage keyless lockwill not respond to my entry code. It acts completely dead. Thebatteries are brand new Duracell alkalines and are verified good. Once the lockis operated manually with a key, it responds normally until the nextfailure.