BabyBjörn Extra Fabric Seat for Bouncer Bliss, Mesh, Black

The babybjorn bouncer is one of the best purchases we made with our son 4 years ago & now purchased another cover for our daughter. Our babies are so comfortable & content being in the bouncer, well constructed & ergonomically designed, we love it!

I have used the baby bjorn bouncer for less than two months. My baby uses it on average of 15 minutes a day, the position actually helps her to poo. It has been washed 2-3 times (using the manufacturers instructions) as it doesn’t really get dirty much. Unfortunately despite not being used much, the fabric on the cover is covered in bobbles. I am quite embarrassed to take the bouncer anywhere.I contacted customer services who agreed to the fault and accepted my claim under warranty. They have asked me to destroy the cover and send evidence of this before they can send another cover to me. It can take up to two weeks to receive the new cover which means I will be left without a bouncer for that length of time.I have been advised it is their strict policy that all ... MoreI have used the baby bjorn bouncer for less than two months. My baby uses it on average of 15 minutes a day, the position actually helps her to poo. It has been washed 2-3 times (using the manufacturers instructions) as it doesn’t really get dirty much. Unfortunately despite not being used much, the fabric on the cover is covered in bobbles. I am quite embarrassed to take the bouncer anywhere.I contacted customer services who agreed to the fault and accepted my claim under warranty. They have asked me to destroy the cover and send evidence of this before they can send another cover to me. It can take up to two weeks to receive the new cover which means I will be left without a bouncer for that length of time.I have been advised it is their strict policy that all faulty products have to be destroyed immediately and proof sent to them for the claim to be approved. Whilst I appreciate the reasoning for this, in my case the issue is not of safety, but rather it is an aesthetic one. Therefore I cannot comprehend why a new cover cannot be sent straight away. I can then send evidence of this cover being destroyed.To me that is not acceptable and it definitely is not something i am willing to compromise on when it comes to my baby and her needs.The bouncer itself is not cheap, I expected a more understanding response and better customer service.I have attached pictures as proof.Do not buy this fabric unless you want to be disappointed.

Ordered this cover as a replacement and also because it was so aesthetically pleasing! It matches our decor and looks really nice in our kitchen where we keep our bouncer! Easy to put on and off for washing etc.