Samsung VS20R9042T2 Jet 90 Pet Stick Cordless Vacuum Cleaner

Before I bought this cleaner, I did my due diligence - all the ratings were very high including here on PB Tech, so I had pretty high expectations.I charged it up and started using it, but straight away the roller in the turbo brush unit would stop, requiring cycling the power to get it going again (using the MID power on our carpet). I have to use it in a very specific way for it to continue to work without stopping. On the Samsung AU site, they sell the same turbo brush separately, and most of the reviews have the exact same complaint. As this is the same head which ships with the Jet 90, I have no idea how it hasn't shown up as an issue in reviews. Maybe it's a bad batch? Bad luck? Will persevere but am very disappointed. It works fine on every other surface, ... MoreBefore I bought this cleaner, I did my due diligence - all the ratings were very high including here on PB Tech, so I had pretty high expectations.I charged it up and started using it, but straight away the roller in the turbo brush unit would stop, requiring cycling the power to get it going again (using the MID power on our carpet). I have to use it in a very specific way for it to continue to work without stopping. On the Samsung AU site, they sell the same turbo brush separately, and most of the reviews have the exact same complaint. As this is the same head which ships with the Jet 90, I have no idea how it hasn't shown up as an issue in reviews. Maybe it's a bad batch? Bad luck? Will persevere but am very disappointed. It works fine on every other surface, and does a good job overall. It's quite light, easy to use, and I get around 25 to 30 mins on a full charge on the MID setting. Given that I seem to be the only one with this issue, clearly your experience may not be the same as mine.

Disappointed customer

I have a 4mI have an expensive High quality, very heavy and flat rug, no tassels ,good quality rug 4x6m which the Samsung jet 90 pet won’t work on, as promised (suitable for all flooring types) it went to Samsung and examined it and said it was working fine and and said I was to use the mini head.I have 3 young children I brought this vacuum to speed me up not make my vacuuming longer or harder. This is unacceptable.This carpet should have been vacuumed easily. I’m so disappointed this is the Mai. Covering for my lounge that mini head is tiny disappointed customerHas anybody else had this experience??

Function and form unite

With two dogs and two cockatiels providing enough weekly fur and feathers to stuff a mattress, replacing our vacuum cleaner came about after extensive reviews followed by lengthy in-store procrastination. Ultimately, I think we acquired the best machine for the money. Sleek and stylish, the Jet 90 is thankfully very efficient and the ability to wash the filter is a distinct bonus as is the excellent charging stand. So much better than hanging the vacuum off a wall. In retrospect, I wish we'd bought the discounted second battery at the time of sale as the run time is rather limited when the machine is used on maximum power. Overall, this is an absolutely top-notch stick vacuum.

Good not great

I purchased this a few weeks ago, and it works amazingly on tiles and SOME carpets. However, it really struggles to get through the carpet we have. The carpets it struggles with is very, very low pile, and the vacuum struggles significantly when on mid suction. (It is very hard to push, and sounds like it will stop all together, which at times it has come up with the 'blocked' symbol and stopped suction all together)I have since worked out that it works somewhat better on low suction, but I really don't think that it is picking up the dirt in carpet as good as I would like.It is easy to use, even the kids use it, charge gets a clean of the tiled area of 4 bedroom house and most of the carpets done (again carpets on low suction)Good for day to day mess that I ... MoreI purchased this a few weeks ago, and it works amazingly on tiles and SOME carpets. However, it really struggles to get through the carpet we have. The carpets it struggles with is very, very low pile, and the vacuum struggles significantly when on mid suction. (It is very hard to push, and sounds like it will stop all together, which at times it has come up with the 'blocked' symbol and stopped suction all together)I have since worked out that it works somewhat better on low suction, but I really don't think that it is picking up the dirt in carpet as good as I would like.It is easy to use, even the kids use it, charge gets a clean of the tiled area of 4 bedroom house and most of the carpets done (again carpets on low suction)Good for day to day mess that I don't feel like dragging out tge giant vacuum.I was hoping this would replace it all together

Great buy!

Finally purchased my first cordless stick vacuum after much procrastination and research. I must say, I wish I'd done it sooner! The reason it took so long was because I could not justify the hefty price tag but after having used it now for a few months I have no regrets! It's such a powerful and handy tool to have. The house is always clean because we vacuum much more often since it's so much easier to just whip it out and clean those odd spills and dusts. It is heavier than I imagine especially when you're doing the whole house but nothing major to complain about. Extra bonus because I got it on sale with the free dust bin promotion.

Great option for a mid-range stick vac

The build quality of the Samsung Jet 90 is notably better than the Dyson v8 I upgraded from. It performs very well across all floor types, though I've since purchased the Soft Action Brush which is much better for hard flooring. The stand is a welcome addition making storage tidy and convenient. Overall a great option with plenty of suction power and more attractive pricing than many competitors.A suggestion for future models would be revising the dust canister attachment method. Also currently waiting on a replacement turbo action brush wheel or unit as the rear wheel rubber has fallen apart.

Jet 90 Pet out classes Dyson

I have owned x2 Dyson vacuum cleaners, the last being the Ball and through reviews decided on the Jet 90 as a timely replacement having had enough of dragging a corded cleaner round the house.I have been pleasantly surprised firstly at how much extra fluff and dirt it has picked up since using it for 6 months now. Obviously the Ball Dyson didn't cut the mustard for cleaning and it was only 4 years old!!Our house is 200m2 of vacuum area and on medium does this entire area and needs emptying about x3 on average and we are very clean without kids or animals!!I have found it no so good for vacuuming the car due to its size but I still have an old Vacuum cleaner to do that job.Overall really pleased with it and especially the rotating head which I think is where ... MoreI have owned x2 Dyson vacuum cleaners, the last being the Ball and through reviews decided on the Jet 90 as a timely replacement having had enough of dragging a corded cleaner round the house.I have been pleasantly surprised firstly at how much extra fluff and dirt it has picked up since using it for 6 months now. Obviously the Ball Dyson didn't cut the mustard for cleaning and it was only 4 years old!!Our house is 200m2 of vacuum area and on medium does this entire area and needs emptying about x3 on average and we are very clean without kids or animals!!I have found it no so good for vacuuming the car due to its size but I still have an old Vacuum cleaner to do that job.Overall really pleased with it and especially the rotating head which I think is where it excels.

Powerful, with everything I need.

Was looking to upgrade our stick vac as our previous one from another brand died. I looked at all types of brands - especially the most well known brand for stick vaccums but found the Samsung Jet to have better reviews and a better price point.Previously the stick vacuum was used for day to day cleans and our corded vacuum was used for a "proper" vacuum. That's no longer the case.The Samsung Jet is ridiculously powerful. We have tiles in most the area, and carpet in a few rooms. It has enough power and suction for it all. The included accessories have been awesome too. We no longer need the corded vacuum.

Terrible after sales service

I have a Samsung Jet90 Vacuum. Last year the felt on the bottom of the carpet cleaner head came off and I had a terrible time getting it replaced. The process involved taking the head to a Samsung authorised technician. He then told me it had come off (no kidding), & I would need a new head. He ordered it and 6 weeks later, after 3 follow up calls, I finally received the replacement. This week, exactly the same thing occurred. I called Samsung but refused to drive 50km out of my way to the same incompetent technician when a simple fix would be a replacement head. After arguing this point, Samsung allowed me to send a picture of the fault & it would be assessed in house. Today they advised that because I had been vacuuming rough surfaces they would not replace the ... MoreI have a Samsung Jet90 Vacuum. Last year the felt on the bottom of the carpet cleaner head came off and I had a terrible time getting it replaced. The process involved taking the head to a Samsung authorised technician. He then told me it had come off (no kidding), & I would need a new head. He ordered it and 6 weeks later, after 3 follow up calls, I finally received the replacement. This week, exactly the same thing occurred. I called Samsung but refused to drive 50km out of my way to the same incompetent technician when a simple fix would be a replacement head. After arguing this point, Samsung allowed me to send a picture of the fault & it would be assessed in house. Today they advised that because I had been vacuuming rough surfaces they would not replace the head. So if carpet is considered a rough surface, how are you suppose to use their product to vacuum it.Totally dissatisfied and will NEVER purchase Samsung again.Funny thing is, when my Dyson vacuum battery stopped charging, Dyson just sent me a replacement - no questions asked. They also apologized. Should have stuck with Dyson.

Useless on high setting on quality Carpet

Potential buyers I recommend that you try unit on the thickest carpet that is available in the shop showroom and watch the head slow and stall. The unit will work fine on most commerical "no pile" carpets as can be found in shop show rooms or cheap builders carpet but beyond that it will fail. The unit worked fine in the shop on the no pile carpet however when we got home and went to us it the motorised head stalled on our rug and on our bedroom carpet both of which have 6-8mm pile. We went back to showroom and they attempted various fixes to no avail. The salesperson then tried their display unit on the a plush carpet/rug in their showroom and their display unit did the same thing the motorised head slowed and stalled and the red error light started flashing on the ... MorePotential buyers I recommend that you try unit on the thickest carpet that is available in the shop showroom and watch the head slow and stall. The unit will work fine on most commerical "no pile" carpets as can be found in shop show rooms or cheap builders carpet but beyond that it will fail. The unit worked fine in the shop on the no pile carpet however when we got home and went to us it the motorised head stalled on our rug and on our bedroom carpet both of which have 6-8mm pile. We went back to showroom and they attempted various fixes to no avail. The salesperson then tried their display unit on the a plush carpet/rug in their showroom and their display unit did the same thing the motorised head slowed and stalled and the red error light started flashing on the head piece. This renders the unit useless as it will not pick up pet hair or sand from you carpet. Another issue with these units is the lack of availability to get a spare removable filter, Samsung's website doesn't sell them and the stores cannot get them. The store was only able to get this by contacting the local Samsung company rep who also struggled to obtain this.